Shipping Policy & Updates
Shipping Policies
- We currently only ship within Canada and the United States (select brands are available for US, please get in touch with us for details).
- We ship out from Calgary, Alberta.
- Shipping is Flat Rate $24.95 within Canada (up to 10 business days via regular service depending on receiving location). Additional charges will apply for Express services.
- Automatic email notifications will be sent to the email address used on order.
- All orders are processed and shipped within 1-3 business days.
- We are not responsible for items lost, stolen or damaged parcels.
- Once the item leaves our warehouse we are no longer responsible for this package, delays and problems must be handled with the applicable carrier.
FREE Flat rate shipping within Canada and the US for orders over $150.00. Local delivery within the YYC area is also FREE for orders over $150.00. This is subject to change without notice.
Same/Next Day Delivery: Orders placed before 11:00am will be available for same day delivery within the Calgary Area. Orders placed after 11am, with the local delivery service option, will be delivered the following business day. For Cochrane/Okotoks or Airdrie/Chestermere please get in touch with us as surcharges will apply. Last-minute orders for same day delivery are not guaranteed. Monday-Friday only, not available on weekends,
FREE Local Pick Up: Our warehouse exists within the TradeSpace building located at 4030 8th Street SE. Orders will be emailed confirmation when it is ready for pickup. Pick up hours will be normal business hours: Monday-Friday, 9am – 5pm. IMPORTANT: Supply orders must be picked up within 48 hours from the time marked as ‘Ready for Pickup’ or will be restocked and refunded less than a 30% restocking fee. Pick-up is not available outside of business hours.
Business Hours for Pick Up:
Monday to Friday
8:30am-4:30pm
Not open on statutory or general holidays or weekends.
Enjoy FREE Shipping over $150 across Canada, including Vancouver, Victoria, Surrey, Burnaby, Winnipeg, Edmonton, Calgary, Regina, Saskatoon, Toronto, Mississauga, Brampton, Hamilton, London, Markham, Windsor, Ottawa, Montreal, Quebec City, Laval, Gatineau, Moncton, Fredericton, Saint John, Charlottetown, Halifax, Dartmouth, Sydney, St John’s, Corner Brook, Kelowna, Nanaimo, Chilliwack, Kamloops, Prince George, Red Deer, Medicine Hat, Sarnia, Brantford, Thunder Bay, Barrie, Kitchener, Oshawa, Peterborough, Kingston, Guelph and more!
