Shipping Policy & Updates
- We currently only ship within the USA and Canada.
- Shipping is Flat Rate $22.95 within Canada (up to 10 business days via regular service) and $24.95 to the US for Regular service (7-14 business days depending on destination).
- Duties and taxes are not included and payable by the receiver
- We use a third party shipping platform (E-Shipper), email notifications will arrive from their system so students can track their orders
- All orders are processed and shipped within 1-3 business days.
- We are not responsible for items lost, stolen or damaged during transport.
- Once the item leaves our warehouse we are no longer responsible for this package, delays and problems must be handled with the applicable carrier.
April 10th 2022 – New Shipping Services Available!
Same/Next Day Delivery: Orders placed before 12:00pm will be available for same day delivery within the Calgary Area. Orders placed after 12pm, with the local delivery service option, will be delivered the following business day. For Cochrane/Okotoks or Airdrie/Chestermere please contact us as surcharges will apply. Last minute orders for same day delivery are not guaranteed. Monday-Friday only, not available on weekends,
FREE Local Pick Up: Our warehouse now exists within the TradeSpace building located at 4030 8th Street SE. Orders will be emailed confirmation when it is ready for pickup. Pick up hours will be normal business hours: Monday-Friday, 9am – 5pm. IMPORTANT: Supply orders must be picked up within 48 hours from the time marked as ‘Ready for Pickup’ or will be restocked and refunded less than a 30% restocking fee. Pick up is not available outside of business hours.
History of Updates:
February 28 2022 – All orders are processed within 1 business day and 75% of orders are delivered without delays and at impressive speeds however it is important to expect delays during these very uncertain times and plan accordingly. While we continue to process all orders and ship out within 1 business day, we cannot be responsible for delays experienced by the couriers. Please do not expect to place last minute orders to be delivered as quick as they used to be. Shipping times are not guaranteed neither are delivery dates.
February 15 2022 – We continue to see delays in receiving our routine orders of stock however supply orders are still processed and shipped within 1 business day when stock allows. Do not wait until the last minute to place supply orders as things move and change very fast with the supplies. Even when we place orders to restock well in advance, we have learned to expect delays – this means you might see X in stock today and it will be gone tomorrow and be on backorder. We will no longer be stating when the expected time to receive the stock is as this is no longer reliable. Shipping times within Canada for our students have resumed a new normal, most packages arrive within 5-7 business days within Canada. For those located closer to Calgary this is often within 1-4 business days.
Updated January 17th 2022 – Due to ongoing and rising concerns over the Omnicron variant, severe logistical and supply chain issues continue to persist. More items are delayed in transit extending all processing, packing and shipping times. Processing has been temporarily delayed by a minimum of 1 week. We are also operating a smaller capacity within our packing area to mitigate staffing issues due to the virus. We are not responsible for any shipping delays or issues that may arise during transportation and suggest orders be placed well ahead of time as last minute or urgent orders may not be received and/or processed as quickly as normal.
Updated November 19th 2021 (UPDATED) – Many BC services are returning to normal however still expect slight delays for areas impacted by flooding.
Services to British Columbia are now severely impacted due to catastrophic flooding and local state of emergencies being issued. We recommend selecting AIR ( EXPRESS) Service for any and all orders within the province of British Columbia. If expedited (ground) shipping is selected, orders will be held until couriers are able to deliver, for now – ground services among virtually all shipping couriers, has been suspended within the entire province.
In addition to peak season now starting again, we recommend you prepare and expect delays no matter where you are purchasing from.
We cannot be held responsible for delayed, lost or stolen packages and ask that you remain diligent in watching your orders and ensuring appropriate shipping addresses are used.
Updated: Nov 9th 2020 – January 14th 2020 marks PEAK SEASON among shipping couriers. Please allow an extra 1-7 business days for your package. In addition to social distancing measures placed among couriers and warehouses, this can add up to additional delays. Please be patient with orders placed during this time. While we haven’t seen major disruptions yet, this can change in an instant, your understanding is appreciated.
The Unicorn Beauty Bar